Complaint Handling Procedure

Accendo Capital Management Limited (the “Company”) is committed to providing a professional service to its investors and to dealing with any complaints fairly, objectively and without unnecessary delay.

The Company maintains formal Complaints Handling Procedures to ensure that complaints are appropriately recorded, investigated and resolved.

If you have a complaint:

• We encourage you to first raise your concern directly with the Company so that the matter may be addressed promptly.

• A formal complaint may be submitted in writing to the following address:

Accendo Capital Management Limited

Attn: BOD / Compliance Officer - contact@accendofund.com

Vision Exchange Building Triq it-Territorjals, Zone 1 Central Business District Birkirkara CBD 1070 Malta

Your complaint should include, where applicable:

• Your full name and contact details;

• A clear description of the complaint and the circumstances giving rise to it;

• Details of the relevant fund, service or activity;

• Any relevant dates and supporting documentation; and

• The outcome or remedy you are seeking.

Upon receipt of a complaint, the Company will acknowledge it in writing without unnecessary delay and will investigate the matter fairly and objectively.

The Company aims to provide a final written response within fifteen (15) working days from receipt of the complaint. Where the investigation cannot reasonably be completed within this timeframe, you will be informed of the reasons for the delay and provided with an indication of when the investigation is expected to be concluded.

The submission and handling of a complaint is free of charge, and all complaints will be handled with appropriate confidentiality and in accordance with the Company's Complaints Handling Procedures.

If you remain dissatisfied with the Company's final response, you may, where applicable, refer your complaint to the Office of the Arbiter for Financial Services (“OAFS”):

Office of the Arbiter for Financial Services
N/S in Regional Road
Msida MSD 1920
Malta
Freephone: 8007 2366
Telephone: (+356) 2124 9245
Website: financialarbiter.org.mt

The Company is committed to resolving complaints fairly, transparently and efficiently.